Featured Content

  • icon TIS15: Cathy Kuo, WOW's COO: Customer Care - Is It In Your Company's DNA?
  • icon VIDEO: OTT & TVE: Your new BFFs
  • icon VIDEO: Conway's Crystal Kemp on Customer Care

Cathy Kuo, COO of WOW talks about the importance of customer service following her panel at the 2015 Independent Show in Boston. 

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Alan Breznick with Light Reading moderated a panel at The Independent Show recently on OTT & TVE, and here's an overview of some of what was discussed.

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Crystal Kemp, Manager, Marketing and Public Relations, gives an overview from her panel at TIS 15: "Customer Care -- Is It In Your Company's DNA?"

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Latest News

  • Have you seen this hashtag?

    If you’re a Facebook friend or a Twitter follower, you may have noticed a new hashtag from NCTC: #cablecares. It

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  • Excited to announce the widely anticipated TIS15 panel videos are posted!

    At NCTC the question we've had most often over the past couple of weeks has been: "when can I see

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  • NCTC Completes Agreement with ComSonics

    NCTC recently completed an agreement with a new vendor partner, ComSonics, a leader in proactive plant maintenance and services. The

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  • TIS15 Tuesday Photo Album

    Check out some pics of TIS15 Tuesday events.

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  • Our Video Tribute to Glenn Jones

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Technical Changes

  • YOUTOO (formerly AmericanLife TV) Satellite Change

    YOUTOO (formerly AmericanLife TV) will be changing satellites starting 8/1/15, to be completed 9/30/15.  Also changing compression from MPEG2 to MPEG4.

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  • HBO/Cinemax - MPEG2 HD Migration

    HBO/Cinemax MPEG2 HD Feeds are migrating to their corresponding MPEG4 HD Feeds

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  • AETN - East Coast SD Feeds to Cease Operation

    AETN East Coast SD Feeds to Cease Operation by December 1, 2015

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  • Fox - SportsTime Ohio Satellite Transition

    SportsTime Ohio will be transitioning the network's SD and HD feeds to a single HD satellite delivery platform, no later than September 15.

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