We are YOUR US-based contact centers.
30+ Years of Broadband, Cable, and Mobile Experience
Since 1993, SatCom Marketing has been focused exclusively on serving the needs of the broadband, mobile, and cable industries. We are privately held and family-owned, which makes us more nimble, more versatile, and more creative than the competition.
Three US-Based Contact Centers
Our three US-based contact centers cover three time zones and offer the capacity and redundancy to meet and exceed the needs of our clients.
Quality and regulatory adherence is paramount with every SatCom project. From Do Not Call (DNC) regulations to the latest changes to the Telephone Consumer Protection Act (TCPA), SatCom will help you navigate the regulatory landscape so your project can be successful.
Whether upgrading existing customers, or acquiring new ones, SatCom has the expertise and experience to grow your bottom line.
Retention and Customer Service Excellence
Inbound Customer Service and Retention have been a growing part of SatCom’s business for several years now. Two NCTC operators have been using SatCom agents to supplement their internal CSR teams. One of those operators says, “SatCom can always be counted on to deliver a service that is indistinguishable from our own.”
We hired SatCom Marketing, LLC to help us with an appointment-setting project that we didn’t have the internal resources to complete at the velocity we needed. SatCom offered the ability to scale their resources quickly to meet our needs and also provided the results we asked for.
— Pam Gillies, VP of Marketing & Communications, National Cable Television Cooperative
We couldn’t be happier with the services that SatCom Marketing is providing. We have used SatCom for installation follow-ups, outbound sales, and also a collections project that they spun up for us on very short notice. The program was a huge success.
— Larry Eby, Executive VP & Chief Operating Officer for Vexus Fiber
SatCom has been with us through all of the ups and downs over the last few years. They’re a great partner, and they have worked hard and smart to help us help our customers.”
— Mike Casillo, Director, CSC Operations, Armstrong
SatCom has been among the best partners I have had the pleasure to work with. They can be counted on to deliver a customer experience that is indistinguishable from our own.
— Ryan Beatty, Director of Customer Experience, Bluepeak