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PeakView Solutions

PeakView has your solution.
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PeakView’s product suite is designed to improve efficiency across your entire quota management processes.

Our products improve accuracy based on available manpower and help schedule jobs based on customer satisfactions matching the demands and routing availability of technicians. We can ensure that you have workforce available to ensure customer commitments are met – controlling Off Work Thresholds (OWT).

Predictive analytics and trending will help you forecast customer demand and manage resources more efficiently. In addition, PeakView will help you shorten outage durations and unnecessary truck rolls. And all of this is just the start of what PeakView’s products can do for you.

FULL INTEGRATION

Our products integrate with most of the leading software on the market today, making for a seamless roll out and integration process.

BEST INDUSTRY EXPERTS

We are a seasoned team of operations, software, and support professionals that know the cable industry inside and out. We help operators succeed in delivering service to over 30 million homes and businesses across the US.

EXPERIENCE

For more than 13 years we have enabled companies to align customer demand with workforce resources through integration and automation.

LEGENDARY 24/7 SUPPORT

Our world class support team is second to none, and available 24/7, 365 days a year. We are not just a vendor, we are a trusted partner and will function as an extension of your IT staff.

Key solutions from PeakView:

AppointmentView- A major advancement in workforce management, AppointmentView’s robust architecture and AI capability provides instant visibility of your workforce capacity to accurately schedule to meet customer demand while increasing technician efficiency.

ForecastView- Critical for maintaining customer-centric fulfillment goals, ForecastView uses predictive analytics based on work order data to forecast the quota required to meet projected customer requests and improve organizational efficiencies, system performance and customer experience.

PTOView- Simplify shift exceptions and time-off requests with PTOView, an integrated shift management application that streamlines the request and approval process by automating and tracking employee requests.

WorkForce Pro- Managing your mobile workforce is a real challenge. That’s why you need Workforce Pro. The all-in-one mobile workforce management suite for techs, dispatchers and managers. Billing system integrated.

OutageView- Know when and where your system and network outages are with OutageView. Easy to use dashboard, biller integration for fast node and hub declarations. Integrates with IVR to reduce outage call spikes, plus great reporting suite.

TicketView- With fewer limitations than a typical billing system work order, TicketView is a dashboard-based ticketing and escalation solution that is independent of, but can be integrated with you billing system. Used for escalated customer or plant maintenance situations, TicketView does not have to be associated with a physical address or customer account and integrates with WorkForce Pro for field usage.

CRM- PeakView has a strong menu of CRM tools to help management and improve customer communications. We create custom IVR, email, tech arrival ETA, pay-by-phone and customer surveys to help you strengthen your customer’s convenience and loyalty. Have a new idea? Let us create something brand new for your next CRM offering.

Professional Services- Managing your mobile workforce is a real challenge. PeakView Solutions, the industry quota experts, can provide professional workforce process analysis to optimize your resources. Our highly experienced team will review your processes from order entry to fulfillment and show you the path to best organizational practices and workforce structure.

Type
Back Office Systems (billing, provisioning)