The leading comprehensive platform for complex device and app support
Ozmo helps service providers deliver smarter, faster, and more reliable support for devices, apps, and connected services. Our platform combines powerful tools for call center agents with a self-serve solution that enables your customers to find answers on their own, reducing support calls and boosting satisfaction. For NCTC members, Ozmo offers a proven way to streamline support operations, empower your teams, and give your customers the confidence that help is always at hand.
Get to know Ozmo
Ozmo for Agents
Ozmo for Agents equips support teams with instant access to verified answers and interactive virtual devices for open-ended troubleshooting. As agents navigate device and app emulations, contextually relevant tutorials appear in real-time to provide structured guidance. With coverage across multiple operating systems and operator variations, Ozmo ensures every customer receives accurate, personalized support. Agents can also leverage live remote video support to walk customers through complex issues with ease.
Ozmo Self Serve
Ozmo Self Serve empowers customers to resolve technical issues independently through intuitive, interactive support experiences. Built on Ozmo’s authoritative content, this solution delivers consistent visual guidance with interactive tutorials, reducing call volume and driving measurable cost savings. Through its connection to Ozmo’s Conversational Support, NCTC members can also extend self-service into intelligent, chat-based experiences that guide customers anytime, anywhere.
Ozmo Answers API
The Ozmo Answers API allows service providers to integrate authoritative support content directly into their own digital experiences. It powers self-service tools, chatbots, and AI-driven support channels with verified answers for devices, apps, and connected services. NCTC members can leverage the API to deliver consistent, accurate, and scalable support across any platform while enhancing next-generation, conversational experiences.
*Select features and product offerings are only available for Advanced Mobile or Broadband offerings.
What Members Can Expect with Ozmo’s Support Solutions
Exclusive cost savings
NCTC members gain access to preferred and simplified partnership pricing, reducing the cost of implementing Ozmo’s comprehensive support platform while maximizing ROI.
Increased digital adoption
Empower customers to confidently use their devices, apps, and services through intuitive self-serve tools that drive feature engagement and long-term loyalty.
Fewer truck rolls
By resolving more issues remotely, providers can eliminate unnecessary technician visits — saving time, reducing operational costs, and improving the customer experience.
Optimized Contact Center Performance
Equip agents with the tools and knowledge to deliver faster, more accurate support. Ozmo improves agent confidence, shortens handle times, and ensures consistent, high-quality service across every interaction.
Interested in Learning More About Ozmo?
Discover how Ozmo helps NCTC members deliver smarter, faster support across every channel. Visit Ozmo to explore exclusive member benefits, learn more about our flagship products, and see how leading providers are transforming their customer support with Ozmo.
Explore More:
- Ozmo Blog – Expert perspectives on customer support, AI, and digital adoption.
- Customer Stories – See how top providers deliver better support with Ozmo.
- Stay Connected – Subscribe to the Ozmo newsletter for the latest updates and industry insights.
Enterprise-grade platform
Ozmo supports some of the world’s largest telecommunications and broadband providers, as well as hundreds of millions of their subscribers. Rest assured that our enterprise-grade platform is secured, reliable, and trusted.
Contact Us
NCTC VP, Broadband & Video Services
“Ozmo will not only increase efficiency on our calls, but will also create a better customer experience if our reps were using Ozmo on a daily basis.”
“Ozmo helps me be more confident in front of customers when solving fiber technical questions because I can visualize what they can see on my end and provide detailed navigation to customers.”
“Ozmo provides us with answers that something like Google cannot quickly answer. It allows us to show the customer that we’re the expert.”
Additional Resources
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Frequently Asked Questions (FAQs)
What features differentiate Ozmo from a standard knowledge base? Ozmo goes beyond a standard knowledge base by offering interactive and advanced support features, including virtual device and app emulators, interactive tutorials, conversational support, live remote video support with content and screen share capabilities for the most efficient troubleshooting, and more.
What types of devices or apps does Ozmo support? Ozmo supports hundreds of devices and apps, including, but not limited to, smartphones, wearables, tablets, connected home devices, business voice/VoIP, home internet, and more.
How does the support content stay up-to-date? Ozmo’s support solutions are continuously updated to reflect the latest technology landscape, including new device models, operating system updates, application features, and service changes. Partners benefit from this centralized content management, ensuring that both customers and agents have access to a single source of truth from day one of a new product launch.