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  • 8:00 AM - 3:00 PM
    Marketing Innovators Group
    Pre-registration required.   Learn more 

    12:00 PM – 6:00 PM
    Registration open

    3:00 - 5:00 PM
    Exhibitor setup

    3:00 - 5:00 PM
    User group - Espial

    3:00 - 5:00 PM
    User group - Innovative Systems

    3:00 - 5:00 PM
    User group - Minerva

    5:15 - 6:00 PM
    WTVE user group
    Member operators only

    5:15 PM – 6:45 PM
    TAC meeting and reception
    Member operators only

    6:00 PM – 7:00 PM
    VIP sponsor reception
    Invitation only

    6:00 PM – 7:00 PM
    Legal reception
    Legal and regulatory professionals only – CLOSED TO PRESS

    6:15 PM - 7:00 PM
    First-timer's reception

    7:00 PM – 9:30 PM
    Welcome Dinner - Chicago Thru the Ages
    Chicago’s storied history will be brought to life for the Welcome Party this year! Sponsored by Turner Networks, HBO, FOX, Kids Central, Minerva, STARZ and Comcast Technology Solutions. All registered attendees welcome!


  • 7:00 AM – 5:00 PM
    Registration open

    7:30 AM - 8:30 AM
    CIC Breakfast - hosted by Christians in Communications
    Join Christians in Communications for breakfast and an inspirational message by David Zach.
    NOTE: Pre-registration is required. Learn more 
    Breakfast speaker:
    David Zach, Futurist  

    8:45 AM - 9:00 AM
    Welcome & opening remarks (all registered attendees)

    9:00 AM - 9:50 AM
    Hot Topics, Cool Leaders (all registered attendees)
    Broadband and OTT are on fire, and traditional video is cooling off, or is it? Broadband competition from 5G is talked about but our industry blazes ahead to provide even more speed and reliability to our customers through 10G service. What’s the latest you need to know from member leaders who will discuss the latest burning issues affecting their companies and our industry. In addition, these leaders will discuss the hot topic of meeting the challenges of tomorrow with a growing millennial workforce. This panel will be smokin’!
    Moderator:
    Robert Gessner 
    Panelists:
    Katherine Gessner, MCTV 
    Dave Heimbach, Shentel 

    9:55 AM - 10:45 AM
    Keynote speaker: Jason Dorsey  (all registered attendees)
    Right now, there are four generations in the workforce, which has ignited innovation, but at the same time, it has created never-before-seen challenges for even the most experienced leaders. Jason Dorsey is known for his enthusiastic and insightful way of sharing his research on generational behaviors and mindsets. He'll deliver plenty of ideas for you to spark communication, trust, innovation, recruiting, and retention in your workplace.

    11:00 AM - 11:55 AM
    NCTC/ACA Connects members meeting (operators only)
    NCTC and ACA Connects executive teams will lead a combined Annual Members' Meeting for both organizations. Official business, such as elections of officers and Board Members, review of progress made in the first half of 2019 and other key issues and news will be addressed.

    12:05 PM - 12:45 PM
    Networking lunch (all registered attendees)
    Join us for a plated networking lunch, sponsored by INSP. We will also recognize Vast Broadband as Cablefax’s Independent Operator of the Year and Frank Hughes for his Lifetime Achievement Award.

    12:45 PM - 4:15 PM
    Exhibit hall open (all registered attendees)
    Day one includes 3.5 hours of dedicated exhibit time so you can visit with over 130 exhibitors representing content providers, technology solutions, equipment vendors and more!

    1:15 PM - 2:45 PM
    Legal Track Roundtable
    Join us for a fast-paced interactive roundtable that will include a mix of in-house and outside counsel in a discussion on important issues affecting member counsel, their companies and the industry. We will discuss best practices on a wide variety of subjects including advertising, customer bill transparency, dealing with boards, franchising, standard business contracts, class action risk reduction, fiduciary duties and several others.
    CLOSED TO PRESS
    Moderator:
    Jeff Nourse, NCTC 
    Panelists:
    Bruce Beard, Cinnamon Mueller 
    Leslie Brown, Atlantic Broadband
    Marie Censoplano, Vyve Broadband
    Lisa Chandler Cordell, Breisach Cordell PLLC 
    David Dibiase, EPB of Chattanooga 

    4:30 PM - 6:30 PM
    Visit to Wrigley Field
    Before we head out on the buses for the lavish dinner event at the Field Museum, we’re going to make a special stop at Wrigley Field for snacks and fun on the field where we’ll celebrate Sinclair’s new Chicago Cubs RSN, Marquee Sports Network! You’ll get to walk where the greats of baseball have made history, where family legacies have been born and where tradition meets technology.

    7:00 PM - 9:30 PM
    Monday Night at the Field Museum (all registered attendees)
    Join us for an exclusive, exploration-filled party inside Chicago’s famed Field Museum. You’ll toast the evening with dinner and drinks, live music and lots of cool exhibits to explore. Join Disney & ESPN Media Networks on the main floor of Stanley Field Hall with iconic features like African elephants, large hanging gardens and flying pterosaurs and their biggest attraction (literally) Maximo the Titanosaur. Upstairs the party continues with ION Media  treating you to virtual reality experiences, great views, drinks and more!

  • 7:00 AM – 5:00 PM
    Registration open

    7:00 AM - 7:50 AM
    Conference breakfast (all registered attendees)

    7:00 AM - 7:50 AM
    Telco breakfast | Muni breakfast

    8:00 AM - 9:15 AM
    TEMPS (And Tempers!) ARE RISING IN DC: Ari Fleischer , Former White House Press Secretary; Political Commentator and President of a Sports and Corporate Communications Company
    You don’t have to look far to see how division in Washington, D.C., is raising the stakes and the temperatures in our country’s politics, government and media. What seemed outrageous before is now the norm as both parties and even major media outlets increasingly make Washington a zero-sum game where one side has to win no matter the tactics and compromise is an ugly word. ACA Connects and NCTC Members have to work in this environment to try to find solutions on our most important issues – the future of broadband. Ari Fleischer lived this experience in Washington as a top advisor to Pres. George W. Bush, and today he speaks out to both Democrats and Republicans, as well as the media, on fairness and unfairness in Washington and on how progress can still be gained despite our differences. ACA Connects is proud to sponsor Ari Fleischer as our Tuesday Keynote Speaker!

    9:00 AM - 12:00 PM
    Exhibit hall open
    Day 2 of exhibits! More great people to meet and fun to be had! Don't forget to complete your Spark Up! Game Card by visiting all the participating exhibitors.

    12:00 PM - 1:30 PM
    Conference lunch with guest speaker Jeff Mauro, Food Network (all registered attendees)
    Speaker sponsored by Discovery, Inc.
    Lunch sponsored by MobiTV

    1:50 PM - 2:40 PM
    Breakout Session: Fanning the Revenue Flames – Opportunities in the Advertising Ecosystem (all registered attendees)
    As the video industry continues its transition to All IP, how does your advertising ecosystem need to evolve to preserve or build your advertising revenue? What are the real opportunities, and which are still smoke and promises? Our round table of advertising executives representing technology platforms, ad sales partners and advanced advertising marketplace providers will share their thoughts and views on where the current business is, the challenges ahead and what opportunities to expect.
    Panelists:
    Chris Curley, Google
    Chris Faw, Spectrum Reach
    Misty Jensen, WOW!
    Allen Klosowski, SpotX
    Mark Lieberman, Viamedia 
    Mike Wall, Comcast Spotlight 

    1:50 PM - 2:40 PM
    Breakout session: Customer Excellence - Trailblaze Your Customer Journey (all registered attendees)
    Businesses grapple with a fundamental question: Why is overall customer loyalty and engagement so slow to improve, despite reports of healthy customer feedback? Hear what Horizon is doing within the business to improve the customer experience. In addition, we will have a special segment focused on Liberty Puerto Rico and how building a customer excellence strategy after Hurricane Irma and Maria helped the business rebound and build an even stronger customer base.
    Panelists:
    Waldo Hooker, Liberty Cablevision of Puerto Rico 
    Misty Tuttle, Horizon

    1:50 PM - 2:40 PM
    Breakout session: Around the Bonfire with Leading Suppliers (all registered attendees)
    Suppliers are an acutely important piece of our members’ success and often they have a unique view into our industry. What are the trends they see, what opportunities are on the horizon and how can NCTC members work collaboratively with these partners? Learn from senior level executives of key suppliers that normally do not attend the show to get their broad insights.
    Moderator:
    Jeff Ross, Armstrong Utilities 
    Panelists:
    Gary Bolton, ADTRAN 
    Charles Cheevers, CommScope
    Gregory Fisher, Hitron 

    1:50 PM - 2:40 PM
    Legal track breakout: Catching Fire: State and Local Trends In Cable, Telecom and Broadband Rules and Regs (all registered attendees)
    CLOSED TO PRESS

    State and local authorities are adopting rules and regulations that impact the offering of cable, telecom and broadband services. Providers are facing new broadband fees and taxes, changes in state pole attachment rules, and new types of broadband service regulation and enforcement. Join our panelists as they discuss the developments they see in their service territories, the likelihood these activities may spread elsewhere, and how they interrelate with federal laws.
    Moderator:
    Brian Hurley, America's Communications Association 
    Panelists:
    Bruce Gluckman, Mediacom 
    Tom Steel, RCN 
    Nancy Werner, NATOA
    Peter Witty, Cable ONE 

    2:55 PM - 3:45 PM
    Breakout: Kindling and Sparks...Getting your OTT & SVOD Strategies Blazing (all registered attendees)
    Experts and member operators will share their experiences to date and lessons learned with OTT, SVOD and AVOD services and how they are addressing their customers’ needs and wants with a combination of a full PayTV video services and/or broadband based OTT/SVOD offerings. What has worked, what has not? This new trend is evolving, get insight into what is really happening.
    Speakers:
    Jonathan Bond, Cincinnati Bell
    James Darcey, Windstream
    Craig Leslie, Parks Associates
    Diane Quennoz, Vyve Broadband

    2:55 PM - 3:45 PM
    Breakout session: HR in the Broadband Industry - Are you Ready for the Next Generation of the Job Market? (all registered attendees)
    What are you doing to recruit and retain employees in this multi-generational workforce? Having the right people in the right positions truly defines a business as people are your greatest asset and your most expensive line item. Hear from HR leaders about how they have changed and improved their recruitment programs in this competitive job market. Also learn what they are doing to retain employees and gain advantage by creating a culture of customer experience from the ground level to the C-Suite.
    Moderator:
    Rob Shema, America's Communications Association
    Panelists:
    Angela Conklin, Vyve Broadband
    Andrea Cooper, Comporium
    Lisa Douglas, Conway Corporations

    2:55 PM - 3:45 PM
    Breakout session: Network Combustion – Getting Your Network to a Next Gen Platform (all registered attendees)
    We have many members in a quandary on how to get their QAM/coax-based networks to a next gen platform to keep up with both customer demands and competitive forces. Industry experts will share their insights on the different migration paths available for the operators and the factors that need to consider when making such a critical decision for their network.
    Moderator:
    Chris Bastian, SCTE/ISBE
    Panelists:
    Todd Gingrass, CCI Systems, Inc.
    Ken Johnson, Cable ONE 
    Tommy Taylor, Buckeye Broadband 

    2:55 PM - 3:45 PM
    Legal track breakout: What’s Hot? Helping Lawyers Understand New Technologies and Lines of Business (all registered attendees)
    CLOSED TO PRESS

    As member business plans evolve, member lawyers are often challenged by the legal implications of new service offerings and technologies. This panel will discuss contracting, liability, privacy, and other legal matters related to new business offerings and capabilities, including commercial offerings, wi-fi and wireless offerings, data collection issues when dealing with equipment and software vendors, dynamic ad insertion, and other technologies.
    Moderator:
    Thomas Gunerman, Atlantic Broadband 
    Panelists:
    Jonathan Bullock, Hotwire Communications 
    Carla Framil Ferrán 
    Chuck McBride, Telapex/C Spire 

    4:00 PM - 4:30 PM
    General session: What’s New at Viacom
    Join Bob Bakish, President and Chief Executive Officer of Viacom, for an in-depth look at how Viacom is evolving its distribution strategy while continuing its commitment to core TV products to help you better serve your audience. Hear more about the compelling content and creative solutions Viacom is developing as they share their outlook on how to connect consumers with the entertainment they want in today’s media ecosystem.
    Interviewer:
    Judy Meyka, NCTC 
    Speaker:
    Bob Bakish, Viacom 

    5:00 PM - 6:45 PM
    TiVo / VU-IT! user group
    Please join the NCTC, TiVo and Evolution Digital for the VU-IT Users Group. We will discuss feature roadmaps and new releases, operational enhancements and best practices, marketing success stories and how to get the most out of your advanced video solution. This is your chance to engage with your peers on best practices, great ideas and overall strategies as well as providing feedback to the NCTC staff, TiVo and Evolution Digital teams.

    5:00 PM - 6:45 PM
    MobiTV user group
    MOBITV is changing the pay-TV industry by helping operators to lower costs and improve user experience. Join us for a showcase of new roadmap features and marketing strategies for a streaming pay-TV service. We’ll kick off the evening with drinks and snacks then roll into demos of new features, like Voice, on new devices. Hear lessons and best practices for customer growth from our panel of experts covering everything from organic and paid user acquisition, retention, engagement strategies, and more.

    6:00 PM - 7:00 PM
    Cable Pioneers reception

    7:00 PM - 9:30 PM
    Tuesday night dinner & comedian (all registered attendees)
    Join us for a HOT evening with fine dining and laughter. More details coming soon! Sponsored by NBCUniversal and Viacom.

    6:30 PM - 10:00 PM
    Tuesday children's dinner (please pre-register)
    Tuesday evening Viacom is hosting a party just for the kids. While you enjoy an elegant dinner and comedian with your industry peers, we’ll entertain your kids. From Infants to Teens, there will be a special entertainment, their own dinner buffet, and great memories! Sponsored by Viacom .
  • >
    8:00 AM – 11:00 AM
    Registration open

    8:00 AM - 9:00 AM
    Family breakfast w/Jeff Corwin (all registered attendees)
    Join us for breakfast and a very special appearance by Jeff Corwin .
    Breakfast sponsored by Evolution, Speaker sponsored by CuriosityStream

    9:00 AM - 9:15 AM
    Extended break

    9:15 AM - 10:00 AM
    General session: ACA Connects Update- The Mid-Year Report
    Ross Lieberman and the ACA Connects team will discuss the group’s priorities and other issues likely to catch fire at the FCC and Hill in the remainder of the year. Attendees will hear the latest on hot topics, such as the governments’ thinking on fixing the pay TV market as part of the STELAR reauthorization, its efforts to reallocate c-band spectrum for 5G uses, its development of a national privacy regime, its consideration of reinstituting Title II and net neutrality rules, and its efforts to curb the recent explosion of unwanted robocalls. The panel will also shine a light on other recent and likely rule changes and upcoming compliance deadlines impacting ACA Connects and NCTC members.
    Moderator:
    Ross Lieberman, America's Communications Association 
    Panelists:
    Tom Cohen, Kelley Drye 
    Ansley Erdel, Alpine Group
    Brian Hurley, America's Communications Association
    Mike Nilsson, Harris, Wiltshire & Grannis

    10:00 AM - 10:15
    Break

    10:15 AM - 10:55 AM
    Security session, Part 1: Cyber Meltdown
    Not a day goes by without a headline regarding a major cyber-breach of our national, corporate or personal networks. How truly vulnerable are our networks? Where are the biggest threats? Who’s behind the threats? And what can we do minimize the harm and protect our networks? Wednesday keynote speaker Bill Conner, CEO of SonicWall, is an international authority on cyber security and cyber threats. He will bring his worldwide experience to outline cyber concerns and steps we can all take to protect our networks. You can’t afford to miss this red hot session!
    Speaker:
    Bill Conner, SonicWall 

    11:00 AM - 11:40 AM
    Security session, Part 2: Fireproofing your Network - Network Security for Your Business
    Building on Part 1, hear from a panel of experts who'll give an overview of cyber security risk management. Hear what other businesses, including fellow member companies, are doing to protect themselves. You'll get an overview of what it takes to build and protect a secure network and a vision for what it takes to identify the latest threats. This critical session will help you defend your system against dangerous compromises.
    Moderator:
    Tom Whitaker, Shentel 
    Panelists:
    Keith O'Brien, Cisco 
    Ashely Stephenson, Corero 
    Aaron Van Hoff, FBI 

    12:30 PM - 4:00 PM
    Best in Chow food tour
    Join your industry peers for a fun 3-hour adventure as you devour four of the iconic Chicago-style dishes from the eateries that perfected them.

    We’ll depart the Sheraton by bus and start at Lou Malnati’s for the best Chicago Deep Dish Pizza. After you’ve had your taste there, we’ll walk to the rest of the stops to take in some of the sights and sounds of Chicago and burn some calories!


    12:40PM - 2:30 PM
    Architecture boat cruise
    We’ll walk a short distance to board one of “Chicago’s Architecture” 90-minute cruises to see this amazing city from a unique perspective. The views are unbeatable! Docents point out the fascinating sites along the way and you’re sure to experience a lot of “I didn’t know that!” moments. Children under 6 are free. Complimentary Starbucks Coffee, Twinings Tea, Coca-Cola soft drinks, lemonade and cookies are also included.

    1:00 PM - 3:45 PM
    Christians in Communication food bank outreach
    We have reserved spots for up to 30 people to help at the Greater Chicago Food Depository where volunteers will help with sorting food and such. It is about 10 miles from the hotel and CIC will help in coordinating rides for all, even if it means Uber or renting vans. Rick Dickson is heading and coordinating this.
    NOTE: Pre-registration is required. Learn more 

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