SatCom Marketing is a leading sales and customer-service provider for the broadband and telecom industry. With three US-based contact-center locations, SatCom has the redundancy and time-zone coverage needed to address a diverse customer base even when unexpected challenges arise.
Established in 1993, SatCom’s staff has decades of regulatory-compliance experience which has proved invaluable to member companies looking for a turn-key solution. SatCom’s robust Quality Assurance processes are well-recognized by top-tier MSOs, and SatCom has been the winner of a Vendor Quality Award 11 quarters in a row.
We hired SatCom Marketing, LLC to help us with an appointment setting project that we didn’t have the internal resources to complete at the velocity we needed. SatCom offered the ability to scale their resources quickly to meet our needs and also provided the results we asked for. Their team was professional, and results driven and was a tremendous help. I will continue to use SatCom as a preferred marketing resource to help the NCTC.
Pam Gillies, VP of Marketing & Communications, National Cable Television Cooperative
We couldn’t be happier with the services that SatCom Marketing is providing. We find everyone at SatCom Marketing to be friendly and eager to assist in professional manner.
We originally contracted with SatCom Marketing to do installation follow up calls. As we had purchased a small distressed company, we were eager to learn of our customer’s satisfaction post installation, and beyond. SatCom does a survey all within 7 days of the new installation of service, and additional surveys at 30 to 90 days following the install we have found the data collected to be transformational for our company. We have seen amazing results in increasing our Net Promoter Satisfaction scores, and ultimately increasing the overall customer experience. The information is presented in a method that is extremely easy to understand.
We also used SatCom Marketing for a one off, short term collections project. As a result of the pandemic, we found ourselves behind on collections. We contacted SatCom Marketing, and they were immediately able to spin up a collections program and assist us with the high volume of collections calls that we were unable to make inhouse. The program was a huge success.
Larry Eby, Executive VP & Chief Operating Officer for Vexus Fiber
SatCom has been our ‘go to’ Outbound provider for our BAU Outbound Acquisition, Upgrade, and Retention work for years. We’ve tried dozens of the other similar providers and not one other BPO has consistently delivered results like SatCom. SatCom has a well-deserved ‘Preferred Vendor’ status with Altice USA.
Jimmy Dan Smith, Senior Director Outbound Telemarketing, Altice USA