Plume | Partner Supplier

The consumer experience management platform for the smart home
  • Business Details
  • Testimonials

Why Plume?

We enable Internet service providers (ISPs) to reinvent their subscriber experiences and deliver a new bundle of smart home services, featuring unparalleled adaptive whole-home Wi-Fi, personalization, and security. Plume transforms business practices through a combination of consumer services, support tools, business intelligence, and network insight– all delivered through a cloud-based Consumer Experience Management (CEM) Platform.

Increase
monthly ARPU

$10 

Reduce
call rates

50%

Reduce
truck rolls

67%

Improve
NPS

60+

*Data from actual Plume ISP customers. See TCO Study, Plume 2020


Try Plume: Order Test Units

The best way to find out why customers love Plume is to try it yourself. Plume will provide NCTC members with product test kits, so you can evaluate their CEM platform featuring the ADAPT whole-home adaptive Wi-Fi service in your own test environment. Fill out this trial order request form to get your test unit.

Request Demo Units


Offering

An intelligent, cloud-based services delivery platform, enriched by artificial intelligence, that provides unique features for both consumers and service providers.

Back-end services for ISPs

Support Tools
Comprehensive tier 1, 2 and 3 support tools provide unprecedented visibility and control to manage your subscriber base.

Integration
APIs seamlessly integrate with existing OSS and BSS.

Data Insights
Dashboards allow you to leverage data to make operational and business decisions.

Subscriber offering

Mobile App
Give your consumers unique insights to control their own home Wi-Fi network on the universally loved app. Powered by Plume HomePass, branded by you.

Smart Home Services Suite
Deliver unprecedented whole-home Wi-Fi coverage, security to protect every device, guest access, parental controls, and more.

Hardware
Deploy Plume’s best-in-class pods or work directly with a range of third party hardware suppliers.

All built on the Plume platform

A software-defined network that powers a highly scalable, cloud-based and AI-driven platform. Our open-source device software means that services can be deployed across your network at a speed and scale like never before.


Approach

Our comprehensive turnkey offer gets you to market rapidly to ensure that you’re optimizing network operations and maximizing subscriber revenues as quickly as possible.

Technician and consumer support

Inventory management

Staff training

Continuous upgrades

Marketing toolkit


Globally deployed & universally trusted

Over 22 million homes and more than 150 ISPs rely on Plume’s CEM platform to bring award-winning smart home experiences.


Member Experience: Point Broadband


Type
Home CPE (DTA, STB, Data Gateways, Modems, etc.)
Keywords