The SaaS experience platform for homes, small businesses and beyond.
Why Plume?
We enable Internet Service Providers (ISPs) to reinvent their subscriber experiences and deliver a new bundle of Smart Home and Smart Business Services, featuring self-optimizing WiFi, access controls, cyber-security, and more. Plume transforms business practices through a combination of consumer services, support tools, business intelligence, and network insight––delivered through a cloud-based, open-source framework that comes pre-integrated and supported on the leading silicon, CPE, and platform SDKs.
Increase monthly ARPU
$10
Reduce call rates
50%
Reduce truck rolls
67%
Improve NPS
60+
*Data from actual Plume ISP customers. See TCO Study, Plume 2020
Offering
An intelligent, cloud-based services delivery platform, enriched by artificial intelligence, that provides unique features for both consumers and service providers.
Back-End Services for ISPs
Support Tools
Comprehensive tier 1, 2 and 3 support tools provide unprecedented visibility and control to manage your subscriber base.
Integration
APIs seamlessly integrate with existing OSS and BSS.
Data Insights
Dashboards allow you to leverage data to make operational and business decisions.
Subscriber Offering
Residential
Mobile App
Give your consumers unique insights to control their own home Wi-Fi network on the universally loved app. Powered by Plume HomePass, branded by you.
Smart Home Services Suite
Deliver unprecedented whole-home Wi-Fi coverage, security to protect every device, guest access, parental controls, and more.
Small Business
Mobile App
Give small business owners unique insights into their businesses while making network management easier; all in one powerful app Powered by Plume WorkPass, branded by you.
Smart Business Services Suite
Deliver unprecedented WiFi coverage, enterprise-grade security to protect every device, a branded portal for guest access, and more, all sized especially for small businesses.
Hardware
Deploy Plume’s best-in-class pods or work directly with a range of third party hardware suppliers.
All Built on the Plume Platform
A software-defined network that powers a highly scalable, cloud-based and AI-driven platform. Our open-source device software means that services can be deployed across your network at a speed and scale like never before.
Approach
Our comprehensive turnkey offer gets you to market rapidly to ensure that you’re optimizing network operations and maximizing subscriber revenues as quickly as possible.
Service-in-a-box
Technician and customer support
Inventory management
Staff training
Continuous Upgrades
Marketing toolkit
Member Experience: Point Broadband
Contact Us
Ed Townsend
NCTC Program Manager
Plume delivers a winning combination of a user-friendly consumer app, a full suite of provisioning and management tools and top technical performance.
— Mark Davis, CTO, Point Broadband
Plume delivers the best whole-home Wi-Fi performance for our ever-increasing speed offerings.
— Michael L. Giobbi, CTO, Armstrong
Our customers are thrilled with the Plume performance and we are excited to provide this very powerful service to the communities we serve.
— Taylor Nipper, VP Of Marketing, Point Broadband